Got Questions? We've Got Answers

Pricing varies based on project scope, complexity, and requirements. For example, basic websites start from ₹15,000, e-commerce sites from ₹30,000, School ERP systems are custom-quoted based on modules needed, and design services have flexible packages. We provide transparent, itemized quotes after understanding your specific needs. Contact us for a free consultation and customized pricing.

Yes! We understand that investing in digital solutions is a significant decision. We offer flexible payment plans including milestone-based payments (typically 30% advance, 40% on development completion, 30% on final delivery), monthly installments for ongoing services like SEO and social media management, and customized payment schedules for large projects. We accept bank transfers, UPI, and online payments.

Timelines vary by service: Basic websites (2-4 weeks), E-commerce sites (4-8 weeks), School ERP implementation (8-12 weeks), Brand identity packages (2-3 weeks), Social media design packages (1-2 weeks per month), SEO campaigns (ongoing, results visible in 3-6 months). We provide detailed project timelines during the planning phase and keep you updated throughout.

Our pricing is comprehensive and includes: initial consultation and planning, design mockups and revisions, development and testing, content integration, training for your team, documentation, 1-3 months of post-launch support (varies by service), and source files/code. Additional costs may include domain registration, hosting (if not using our services), third-party integrations, and premium plugins or licenses.

Yes! We offer completely free, no-obligation consultations where we discuss your requirements, suggest solutions, and provide ballpark estimates. For detailed quotes, we may need to conduct a brief requirement analysis (also free). There is no pressure to commit, and we're happy to answer all your questions to help you make an informed decision.

All projects include a post-launch support period (typically 30-90 days) for bug fixes and minor adjustments at no extra cost. After this period, we offer flexible maintenance plans starting from ₹2,000/month for basic support. Major feature additions or redesigns are quoted separately. We maintain long-term relationships with clients and offer priority support to existing customers.

No hidden costs! We believe in complete transparency. Our quotes include all development costs, and we clearly mention any external expenses like domain registration (₹500-1,500/year), hosting (₹3,000-15,000/year), SSL certificates (often free), payment gateway charges (if applicable), and premium third-party services. You'll know exactly what you're paying for before we start.

Yes! We support startups and educational institutions with special pricing. Startups with less than 1 year of operation get up to 15% discount, educational institutions (schools, colleges, NGOs) receive customized educational pricing, and bundled services (e.g., website + SEO + social media) come with package discounts of 10-20%. Contact us to discuss your specific situation.

We work with modern, industry-standard technologies: Web Development (React, Next.js, Node.js, PHP, Laravel, WordPress), E-commerce (Shopify, WooCommerce, Magento, custom solutions), Mobile Apps (React Native, Flutter), Databases (MySQL, PostgreSQL, MongoDB), Cloud Hosting (AWS, Google Cloud, Azure), Design Tools (Figma, Adobe Creative Suite, Canva), and Marketing Platforms (Google Ads, Facebook Ads, Mailchimp, HubSpot). We choose the best technology stack based on your project requirements.

Yes! Upon final payment, you receive complete ownership of all source code, design files, documentation, and assets created for your project. We provide files in industry-standard formats (AI, PSD, Figma, HTML/CSS/JS source code, database exports) and ensure you have everything needed to maintain or migrate your solution in the future. Intellectual property rights are transferred to you as per our agreement.

Absolutely! All websites and applications edXtra Technologies develops are fully responsive and mobile-optimized by default. We follow mobile-first design principles, ensuring your site looks perfect and functions flawlessly on all devices: smartphones, tablets, laptops, and desktops. We test across multiple screen sizes and browsers (Chrome, Firefox, Safari, Edge) before delivery.

Security is our top priority. We implement: SSL certificates for encrypted connections, secure authentication and password hashing, protection against SQL injection and XSS attacks, regular security updates and patches, secure payment gateway integration (PCI DSS compliant), data backup and recovery systems, GDPR and privacy compliance measures, and firewall and DDoS protection. We follow industry best practices and conduct security audits.

Yes! We have extensive experience integrating various third-party services including: Payment gateways (Razorpay, Stripe, PayPal, PayU), CRM systems (Salesforce, HubSpot, Zoho), Email marketing (Mailchimp, SendGrid), SMS gateways, Social media APIs (Facebook, Instagram, LinkedIn), Google services (Analytics, Maps, Ads), Shipping providers (Shiprocket, Delhivery), and custom APIs. We ensure seamless, secure integration with your existing systems.

For clients on our maintenance plans, we provide 24/7 monitoring and rapid response to downtime or critical issues (typically resolved within 2-4 hours). We maintain regular backups, so data recovery is always possible. For urgent issues outside business hours, we have an emergency support system. All hosting packages include 99.9% uptime guarantee with automatic failover systems.

Yes! We offer complete hosting solutions: Shared hosting (₹3,000-6,000/year), Cloud hosting (₹10,000-50,000/year), and Custom enterprise hosting. We also assist with domain registration (₹500-1,500/year) and management, SSL certificates (free Let's Encrypt or premium options), email hosting, and DNS management. Alternatively, you can use your own hosting provider, and we'll handle the setup.

Yes! edXtra Tech builds scalable solutions from the start. For high-traffic sites, we recommend cloud hosting with auto-scaling capabilities, CDN integration for faster global delivery, database optimization and caching, load balancing for traffic distribution, and performance monitoring. We can upgrade your infrastructure as needed, from shared hosting for small sites to enterprise cloud solutions for millions of visitors.

We provide comprehensive post-launch support including: 30-90 days free support period for bug fixes and minor adjustments, ongoing maintenance plans (starting ₹2,000/month) covering updates, backups, security patches, and technical support, priority email and phone support for existing clients, training sessions and documentation for your team, and emergency support for critical issues. We believe in long-term partnerships, not just one-time projects.

You can reach us through multiple channels: Email (info@edxtratech.com) for general inquiries and detailed questions, Phone/WhatsApp (+91-8459300968) for urgent matters and quick consultations, Contact form on our website (https://edxtratech.com/contact-us), and our office in Nashik, Maharashtra for in-person meetings. We typically respond to emails within 24 hours and phone calls during business hours (Mon-Sat, 10 AM - 7 PM IST).

Yes! Comprehensive training is included with all our projects. We provide: Live training sessions (online or in-person) for your team, video tutorials for common tasks, detailed user documentation and guides, ongoing support for questions even after training, and admin panel walkthroughs for content management. We ensure you're completely comfortable managing your system independently.

Our response times are: Critical issues (website down, security breach) - within 2-4 hours, High priority (functionality broken, performance issues) - within 24 hours, Medium priority (minor bugs, questions) - within 1-2 business days, Low priority (feature requests, enhancements) - within 3-5 business days. Clients on premium support plans get faster response times and 24/7 emergency support.

Absolutely! We specialize in website migrations and platform upgrades. We handle: Complete data migration (content, images, databases, user accounts), SEO preservation (maintaining rankings and redirects), Design improvements while maintaining brand consistency, Platform migrations (WordPress to custom, old site to modern framework), E-commerce migrations (WooCommerce to Shopify, etc.), and minimal downtime during the transition. We ensure a smooth, safe migration process.

Yes! Our maintenance plans include: Regular backups (daily/weekly), Security updates and patches, Plugin/theme updates, Performance monitoring and optimization, Content updates (limited hours per month), Bug fixes and minor changes, Uptime monitoring and alerts, and monthly performance reports. Plans start from ₹2,000/month for basic sites and scale based on complexity and support level needed.

We have a fair and transparent policy: Before project starts - full refund of advance payment if you cancel, During development - refund of unused portion minus work completed (as per milestones), After delivery - no refunds, but we offer unlimited revisions during the review period to ensure satisfaction. We work closely with clients throughout to prevent dissatisfaction and ensure deliverables meet expectations before final payment.

Absolutely! We have a portfolio showcasing our best projects across different industries and services (available on our website). We can provide: Case studies with detailed project information, Live website links to explore functionality, Client testimonials and reviews, and references from similar projects (with client permission). We're proud of our work and happy to demonstrate our expertise and quality standards.